A chatbot built your way, replying on every channel
People no longer call for everything: they write. An AI chatbot built your way (your tone, your knowledge, your channels) replies on WhatsApp, your website, email or Instagram. And if you connect it to the Panel, it shares calendar and record with the voice agents: whoever wrote yesterday and calls today is the same person.
The problem
They ask on WhatsApp at eleven at night, write through the website form, send an email. And they expect an answer just as fast everywhere. Replying by hand on every channel, at every hour, does not scale.
Try it right now
This website's assistant, the chat button at the bottom left, is an AutenIA Chat. Open it and ask it anything: this is how it would answer your customers, with your business's knowledge instead of mine, on WhatsApp, your website, email or Instagram.
Built your way
- Your knowledge: services, prices, hours, frequent questions and what is never said.
- Your tone: formal or informal, warmer or more businesslike, in the languages you need.
- What it does: just answer, or also collect details, book appointments or log requests.
- Where requests go: to your email, your calendar, your CRM or the AutenIA Panel, if you have it.
- Your channels: the ones your customers actually use.
One agent, every channel
One agent, with the same calendar and the same customer record on every channel. No repeating details, no duplicate appointments, no channel working as an island.
| Channel | Status |
|---|---|
| WhatsApp Business | Main channel |
| Chat on your website | Included |
| Inbound email | Included |
| Instagram Direct | Depending on sector |
| SMS | Only as a fallback for reminders |
What it does
| The person… | The agent… |
|---|---|
| Asks about a service, opening hours or a price | Answers with what your business taught it. If it does not know, it says so and offers an appointment or a transfer to a person. |
| Wants an appointment | Checks your real calendar, offers slots and books it. It goes into your calendar as pending confirmation. |
| Wants to move or cancel it | Finds it by their number and moves or cancels it (and, with the Panel, leaves a task in To-dos). |
| Writes out of hours | Replies all the same: there is no time restriction on messaging. |
| Asks not to be messaged again | Instant opt-out, across every channel. |
What it never does
- Say something is booked if the calendar has not confirmed it.
- Make up prices, timings or facts you have not given it.
- Give health advice.
- Pretend to be a person.
Optional: a CRM built 100% around you
The agent works on its own: appointments reach your calendar. If you also want to see everything in one place, connect it to a fully customisable CRM built around your needs: your key KPIs, analysis of your leads, call recordings within legal limits, alerts or reports. And if you have more than one voice agent, they share the same knowledge, calendar and record: whoever called yesterday is recognised today.
Compliance, by design
For clinics and practices this is not small print: it is a reason to buy. The system enforces it on its own; it does not depend on someone remembering to do it right.
| What the law requires | How AutenIA complies |
|---|---|
| State that it is an AI from the first sentence (EU AI Act, art. 50) | Every agent introduces itself as “your business's artificial intelligence assistant”. If asked whether it is a person, it says no and offers to transfer to one. |
| Announce that the call is recorded (GDPR) | It says so at the start and points to your privacy policy. |
| Respect anyone who does not want to be recorded | If the person says so, the call continues and the recording is deleted on hang-up. |
| Keep only what is necessary | Recordings and transcripts delete themselves after 30 days. Addresses, ID documents, cards and bank details are redacted automatically. |
| Commercial calls only in permitted hours | Conversion and Reactivation call only Monday to Friday, 9:00 to 21:00 (Spain), never on a national holiday. The system checks it on every call: it depends on nobody. |
| AI calls only with prior, explicit consent | Only to people who ticked the box. Proof of every consent is kept: which box, which wording, when and from where. |
| Honour a “no” immediately | If someone asks not to be contacted, they are opted out that instant and for good, on every channel. |
| Keep each client's data separate | Each business sees only its own data. It is enforced in the database itself, not just on screen. |
Where the data lives: the database is in Ireland and the servers in Germany, both in the European Union. The agents' voice is provided by a US supplier under a data-processing agreement and the European Commission's standard contractual clauses.
If you are a clinic: I act as data processor, with a contract and an impact assessment. Calls are recorded only if the patient agrees, the reason for the visit is never written into the calendar, the agent never gives health advice, and a lawyer reviews everything before each go-live.
Live in a few days
Same as the voice agents: a first conversation, the agent's knowledge, your calendar and testing until it sounds natural. WhatsApp Business also needs Meta to verify your company and a dedicated number; I guide you through the setup.
Frequently asked questions
Can I keep my usual WhatsApp number?
What does Meta need to verify my company?
Does WhatsApp charge per message?
What if it is asked something it doesn't know?
Price
Connecting it to the CRM is optional and quoted separately. WhatsApp message usage billed separately.
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