Recovers contacts that went cold and turns them into appointments
Quotes left hanging, patients who never came back, prospects who “would call back”. That is money already in your database that nobody works. This agent does, with consent, in legal hours and only when you give the go-ahead.
The problem
Calling old contacts one by one is the task that always gets left for tomorrow. And every month that passes, they get colder. This agent calls them politely, without pressure, and brings back the ones who are still interested.
A campaign, in three questions
- Who? Those who did not go ahead, those left in follow-up, those who showed interest but never booked, or those who were already customers.
- Since when? How long since they last spoke to you: one, two, three, six or twelve months.
- How? The assistant calls them, or writes to them on WhatsApp with an approved message.
With the Panel, your lead CRM, you create the campaign yourself and see right away who qualifies, by name, and who is left out and why; without the Panel, I prepare it with you. Either way, nothing goes out until someone on your team gives the “Yes, start”, and it pauses or resumes with one click.
Who it never contacts, even if they are on the list
- Anyone who asked not to be contacted, on any channel.
- Anyone who never gave permission to be contacted.
- Anyone who did not expressly tick the future-offers box.
- Anyone without a valid phone number.
- Anyone contacted recently (30 days, by default).
- Anyone already in another running campaign.
- Anyone whose situation changed since you approved the campaign: they already booked or are already talking to you.
All of this is checked again at the moment of each call, not only at approval. If someone booked this morning, they are not called this afternoon.
How it calls
Monday to Friday in permitted hours only, never on a holiday, at a maximum rate per hour so nobody is flooded, and once per person and campaign. If you run several campaigns, they take turns: none starves another.
How it talks
It knows the person's name, what they were interested in back then and how long ago you spoke (“a few weeks ago”, “over a year ago”). It asks for them first and, once they confirm, says why it is calling and that the call is recorded. Brief and without pressure: if they are still interested, it asks how things are going and offers an appointment. If they raise an objection that has an answer, it answers once. A “no” is thanked and the call ends, without asking why. A “don't call me again” is an instant opt-out.
What it never does
- Call without someone on your team having approved the campaign.
- Call anyone excluded for any of the reasons above.
- Push after a “no”.
- Make up offers, prices or timings you have not given it.
- Pretend to be a person.
Optional: a CRM built 100% around you
The agent works on its own: appointments reach your calendar. If you also want to see everything in one place, connect it to a fully customisable CRM built around your needs: your key KPIs, analysis of your leads, call recordings within legal limits, alerts or reports. And if you have more than one voice agent, they share the same knowledge, calendar and record: whoever called yesterday is recognised today.
Compliance, by design
For clinics and practices this is not small print: it is a reason to buy. The system enforces it on its own; it does not depend on someone remembering to do it right.
| What the law requires | How AutenIA complies |
|---|---|
| State that it is an AI from the first sentence (EU AI Act, art. 50) | Every agent introduces itself as “your business's artificial intelligence assistant”. If asked whether it is a person, it says no and offers to transfer to one. |
| Announce that the call is recorded (GDPR) | It says so at the start and points to your privacy policy. |
| Respect anyone who does not want to be recorded | If the person says so, the call continues and the recording is deleted on hang-up. |
| Keep only what is necessary | Recordings and transcripts delete themselves after 30 days. Addresses, ID documents, cards and bank details are redacted automatically. |
| Commercial calls only in permitted hours | Conversion and Reactivation call only Monday to Friday, 9:00 to 21:00 (Spain), never on a national holiday. The system checks it on every call: it depends on nobody. |
| AI calls only with prior, explicit consent | Only to people who ticked the box. Proof of every consent is kept: which box, which wording, when and from where. |
| Honour a “no” immediately | If someone asks not to be contacted, they are opted out that instant and for good, on every channel. |
| Keep each client's data separate | Each business sees only its own data. It is enforced in the database itself, not just on screen. |
Where the data lives: the database is in Ireland and the servers in Germany, both in the European Union. The agents' voice is provided by a US supplier under a data-processing agreement and the European Commission's standard contractual clauses.
If you are a clinic: I act as data processor, with a contract and an impact assessment. Calls are recorded only if the patient agrees, the reason for the visit is never written into the calendar, the agent never gives health advice, and a lawyer reviews everything before each go-live.
Live in a few days
I do almost all of it; from your business, only what is yours.
- First conversation what an appointment is in your business, how long it lasts, your hours, what people ask most on the phone and what must never be said.
- What the agent knows about you services, hours, frequent questions, how to answer about prices, which details to ask for and who to transfer a call to. It is its only knowledge: what is not there, it does not say.
- Your calendar you share your calendar and we set opening hours and appointment length. Today it connects to Google Calendar; if you use another calendar, we look at it in the first conversation.
- The number a new one the agents answer, or your usual one forwarded to them.
- Your website form if you are going to use Conversion: a phone field and the two consent boxes.
- Testing you and I call it: book, move, cancel, ask a question, ask for a person. I tune it until it sounds natural.
- Live calls and appointments start reaching your calendar; and, if you have the Panel, your team logs in with their email and sees everything.
What I need from you: your services, hours and frequent questions · access to your calendar · a phone number or a forward from yours · who to transfer a call to · if you add the Panel, the emails of the people who will use it · your website form, if you use Conversion.
Frequently asked questions
Does it sound like a robot?
What if it is asked something it doesn't know?
Can it get the calendar wrong?
What happens if the system goes down?
Are calls recorded?
Do I have to get the CRM?
Can I keep my usual number?
Do I need to be technical?
How long until it is running?
Price
Price per agent. The custom CRM is optional and quoted on what you need. Call usage and phone number billed separately.
The launch price is for 3 businesses over 6 months. In return: a publishable case with real numbers, a named testimonial and permission to use it on the website and in sales.
I want one of the places ↗The other agents
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